At Robin’s Nest, we strive day in and day out to serve as a helpful resource to those in need. We have identified some of the most frequently asked questions – and answers - to guide you in the right direction.
These FAQs won’t cover everything, but don’t worry, we’ve got you covered.
Contact us anytime, let us know how we can help.
Q: How do you select your caregivers?
A: All of our caregivers are rigorously screened. We interview everyone in person and then conduct a thorough reference, criminal background check, and a health screen. Everyone that works with us, from CNA's, personal care aides to nurses, are insured.
Every one of our caregivers have experience in home care needs and most of our caregivers have advanced training. We match caregivers to you and your family based on the skills needed and personality traits necessary for a good relationship.
Q: Are your services available for the elderly in nursing homes or assisted living facilities?
A: Yes, we provide services wherever clients reside.
Q: What makes Robin’s Nest different from other companies?
A: What distinguishes Robin’s Nest is that the care we provide revolves around you, our client. The services we provide are custom tailored to each client’s individual needs. We are also available to all of our clients around the clock. Our team is available from 4 to 24 hours a day, 7 days a week to provide service whenever it is needed. We’ll be there anytime. Any place. But don’t take our word for it, see for yourself.
Q: What happens if my caregiver is sick?
A: It’s not a problem. That’s why we have a team approach. If one caregiver is sick, another is normally available.
Q: Who pays the caregiver – me or you?
A: Robin’s Nest handles all the administrative responsibilities for you. We will even bill your long-term care insurance company for you.
Q: Can I change the schedule if I have appointments?
A: Yes, changes are easily accommodated. Our clients’ needs always come first.
Q: Why should I use Robin’s Nest rather than hire someone out of the newspaper myself?
A: There are several great reasons why Robin’s Nest should be your choice for quality homecare. All of our caregivers are screened, trained, and insured. Our caregivers also undergo Bloodborne Pathogen and HIPAA training. Also, we test all of our medical personnel to assess their skills. We need to make sure our personal care aides, certified nurse aides, or companions are the best in the business.
Every family needs to be aware that almost every Homeowner’s insurance policy specifically excludes anyone working within your home. If the person you hire becomes injured while working for you, you will become personally responsible for all of their medical bills. This has left several families very vulnerable when their caregiver injured themselves at their home.
The potential to lose everything you have worked so hard to achieve seems an unnecessary risk. Every one of Robin’s Nest caregivers are completely covered by insurance so you and your loved ones can relax knowing that if something unforeseen happens to your caregiver, they are completely covered by insurance.
We also maintain a large staff of quality caregivers to ensure that the most compatible and reliable caregiver will be there to provide the best care for seniors in their own home, for you, your family member, or friend. We are here for you, 24 hours, seven days a week!
Q: Are services covered by Medicare or insurance?
A: Medicare does not pay for this type of care. Many long-term care policies will reimburse for these kinds of services. We are happy to work with your insurance company to make that determination. We will also assist you by billing the insurance company directly.
Q: What if my services need to be changed?
A: No problem. We are very flexible and understand that situations can quickly change. Our only concern is your wellbeing and we respond accordingly.
Q: How much do the services cost?
A: Robin’s Nest offers several levels of care and costs are determined based on each client’s needs.
Give us a call at (770) 214-5717 and have an intake coordinator assess your situation. We will then be more than happy to provide you a quote on the price of services.
Q: Who can best be helped by Robin’s Nest?
A: Robin’s Nest is the perfect solution for anyone who needs supportive services in order to remain in their home. What makes Robin’s Nest unique is that, if a client’s needs evolve, we can be there every step of the way to meet those needs. Robin’s Nest clients include those with diminished eyesight or hearing, arthritis, COPD, those recovering from severe medical problems such as cancer or heart disease, or those who are dealing with memory loss, Alzheimer’s and dementia. Many of our clients have a number of conditions which make the everyday activities of life difficult.